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A
Ana Paula Campos
Participant
January 16, 2023
Question

Mac OS Ventura

  • January 16, 2023
  • 1 reply
  • 609 views

Atualizei o Mac OS Ventura para a versão 13.1 e o sistema passou a mostrar mensagens de erro como:

“CCLibrary.app” está danificado e não pode ser aberto.

“CCXProcess.app” está danificado e não pode ser aberto.

 

 

Quando clico em "ok" a mensagem volta a aparecer. Se clico em "Mostrar no Finder", sou direcionada à pasta ondeo app está salvo, mas nada acontece quando clico nele. Se clico em "?", abre uma mensagem que diz "O app foi modificado ou danificado": 

 

O que devo fazer?
Obrigada!

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 16, 2023

     

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

     

    -------------------------------------------

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

      A
      Ana Paula CamposAuthor
      Participant
      January 16, 2023

      when I click "ok" in the error message and then close cc desktop, the message desapears. but when I reset cc desktop, it keeps appearing persistetly even if I clicl "ok".

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 17, 2023

      repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


      if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


      if that fails, do a clean cc install carefully following each applicable step:

      uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      check for, and if available, update your os

      if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

      if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

      restart your computer (don't skip this)

      reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

      use the desktop app to install your cc programs/trials

      NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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