MacBook Pro Intel Ventura 13.4.1 - CC Desktop App Will Not Sync Files

Question

Subject describes the problem which Adobe "Support" has not been able to resolve after 2 weeks of back-and-forth.

The steps I've taken so far in no particular order:

Uninstalled and reinstalled all CC Apps
Uninstalled and reinstalled CC Desktop App
Uninstalled using Adobe tool
Force quit and restart CoreSync
Deleted CoreSync user folder
Deleted CoreSync database files
Logged in to CC from new Admin account
Reset PRAM and SMC
Repaired disk permissions
Deleted caches
Deleted all Adobe preferences
Disabled Core Sync Finder extension
Booted in Safe mode
More restarts and cold boots than I can count.

Officially tearing my hair out now. Has anyone been able to successfully resolve an issue like this?

TIA

Tarun Saini · Accepted Answer

Tried that in both directions, so did Adobe support and it would not sync from from the web or from the desktop.The Charles Proxy logs also shows the authenication handshake working properly. The fact that this suddenly cropped up without any recent changes to the files on either end suggests that this is a more fundamental issue with the sync process.

Hi @DazedConfusedbyCCSync,

Thanks for the info. Could you please let us know if you're using shared folders that belong to other users?

kglad · Answer

is your sync folder on the non-root of your os drive?

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