Skip to main content
Participating Frequently
March 24, 2025
Answered

MacOS Sequoia - creative cloud not opening

  • March 24, 2025
  • 1 reply
  • 1898 views

Hi there, 

I recently bought a mac mini and it has the latest macOS 15 sequoia but none of the creative cloud apps are getting downloaded and the app for creative cloud though it downloaded, isn't opening at all. Does anyone know how to resolve this? Thanks!

Correct answer Tarun Saini

isn't that step for windows rather than macOS? 


Hi 

@janve_e

,

Welcome to the community! Did you check this article- https://adobe.ly/3RrVFps? If that doesn't seem to help, I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/3QUo5IB 

 

Regards,

Tarun

1 reply

kglad
Community Expert
Community Expert
March 24, 2025
janve_eAuthor
Participating Frequently
March 25, 2025

Yes, like it says on the requirements my operating system needs to be macOS Monterey (version 12) or later which should include MacOs Sequoia 15.3.2 (currently the one I have)

jane-e
Community Expert
Community Expert
March 25, 2025

@janve_e 

Did you migrate the apps from your old computer or do a fresh install? 

Jane