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MariaSmirnova
Participant
February 10, 2020
Answered

Magento Security Scanner giving false positives

  • February 10, 2020
  • 3 replies
  • 1255 views

I work for Getsitecontrol, the platform that provides a set of widgets for websites. We have common customers with Magento, who put our widgets on Magento-built websites. One of them has contacted us and informed us about an issue, which you can see in the screenshot below.

 

The code which is considered malware is used to connect the user's GSC dashboard to a website - in other words, it is used to make Getsitecontrol widgets work on users' sites. 

I tried to get in touch with Magento support and Adobe Care and never received a reasonable reply. In the end, Adobe Care advised me to post a message here. I sincerely don't understand how posting to the community should help me resolve the issue that should be addressed to the Magento team, but I would extremely appreciate if anyone could provide any help with this. 

This topic has been closed for replies.
Correct answer Tacafy大尉

MariaSmirnova, good morning.
You can't solve Magento in this community, so please visit this forum.

Experience League Community

3 replies

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Alexey25645723nvnk
Participant
August 14, 2022

Don't know where to write((( I can't download the generated report. When I click on download the error "Secure Connection Failed" I can't figure out what's wrong. The latest change is that I am now logging in via Adobe ID

T
Test Screen Name
Legend
February 11, 2020

Adobe Care are for retail products so they had no idea where to send you. This forum seems to be their default way of giving up on something outside their scripts. 

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
February 11, 2020

They need to learn better. They also need to update their information; that link is 5 months out of date.

    Tacafy大尉
    Tacafy大尉Correct answer
    Legend
    February 10, 2020

    MariaSmirnova, good morning.
    You can't solve Magento in this community, so please visit this forum.

    Experience League Community
    M
    MariaSmirnovaAuthor
    Participant
    February 11, 2020

    Hi Tacafy大尉, 

    That's where Adobe Care experts advised me to post my issue - see the screenshot below 🤷‍
    This is quite ridiculous to find out that the support agents don't know where to guide people with specific questions. 

    I'll try to get in touch with them via another forum though, thank you. 

     

     

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