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defaultiwv19aq8h7r3
Participant
July 26, 2021
Answered

Manage Fonts stuck at "Loading Adobe Fonts..."

  • July 26, 2021
  • 14 replies
  • 31074 views

When I go to "Manage Fonts" in Creative Cloud, it just spins with a message "Loading Adobe Fonts...".  Perhaps unrelated, I also that "Cloud Storage" in the upper right doc is stuck on "Getting storage information...".  I'm running the latest Mac OS X on a clean install on an M1-based Mac Mini.

 

I tried the following without help:

1) Logout and log back in with rebooting at various points

2) Cloud Create -> "Repair"

3) Cloud Create -> "Uninstall" which wouldn't work saying I still had adobe products that needed it.  I delete all Adobe products including any cached directories but still no good

4) Delete ALL adobe related files with clean install

 

I really don't want to have to do a clean OS install to try and fix this because that will take many hours.  Anything else I can try?

    Correct answer defaultiwv19aq8h7r3

    Figured it out. Just needed to run the Creative Cloud Removal Tool and then reinstall everything (perhaps a hint from Creative Cloud Repair / Uninstaller that this tool exists would help) :

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    14 replies

    Show previous replies
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    CheshireIsaacs
    Participating Frequently
    December 30, 2021

    This is utter BS. Adobe itself needs to figure out the fix to this. I should not have to uninstall everything — after hunting down and copying all my preferences files so I don't have to completely reinvent the wheel for my preferred workflow — and then reinstall everything just to fix a bug that Adobe should be able to figure out. This is affecting potentially tens if not hundreds of thousands of people, and it's a pretty big set of hoops to ask all those people to jump through. That this post was originally written in July and it's now December with no better news to report is just shameful.

      C
      CheshireIsaacs
      Participating Frequently
      December 30, 2021

      Should have noted that I tried the various log out/restart/repair suggestions without success, so I now have to carve out a couple of hours to do this whole complete removal/reinstall, and I'm obviously unhappy about it. The tiniest sliver of silver lining is that at least there is a solution, however noxious. Thanks to the OP for figuring it out.

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        Eleanor5C3F
        Participant
        November 27, 2021

        Hi, I also am having this issue. I am a university student and I am desperate to get it fixed. The link you have included in your solution says that the process 'is intended for advanced computer users' and the process looks quite intimidating - I am by no means a pro with computers when it comes to things like this. 

         

        Do you have to follow all of the steps in that article? It says that any files not synced to my Creative Cloud account could be lost, but surely if the files are saved to my mac then they will be okay? 

         

        Please help! 

         

        Thanks,

        Eleanor

          J
          Jimmy Ganley
          Participating Frequently
          November 28, 2021

          This issue/solution is very specific if you're experience these problems:

           

          • Your Adobe Creative Cloud desktop app doesn't load "manage fonts" and you are unable to activate fonts when opening a file that has the missing fonts, which are also available on CC (i.e. I open a coworkers .ai file, he has a font I don't have on my computer, the font is available on CC and I hit activate, the fonts looks like they're loading but nothing happens after a while)
          • You've made sure your computer works with the wifi and the wifi works with your computer
          • You've tried repairing Adobe CC (You can attempt to uninstall Adobe CC using the "uninstall Adobe Creative Cloud" application found within the CC application files. This application give you the option to "repair" Adobe CC, which fixes broken files without deleting anything major.)
          • You've attempted to uninstall adobe creative cloud along with all other CC apps (Illustrator, Photoshop, etc.)

           

          When you've exhausted all of these, there is a final solution which worked for the original poster and myself: using the Adobe Creative Cloud Cleaner application found using these instructions: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

           

          Follow this helpdesk thread and use the application to nuke (delete all applications and application data) to build them anew on your computer. I found that my issue with connecting to the CC servers happened after transferring my old MacBook data and files to my new one, but obviously not everything transferred over smoothly. This tool allows your to perform a genuine reset of any and all data, useful or detrimental, on your system. The one drawback I found was all of my preferences and workspace information was reset completely for my Adobe apps, which took a bit to recreate.

           

          Good Luck! If it still isn't working after following the link provided, it is possibly an issue unrelated to Adobe CC files. If this is the case, I don't have an answer, but be wary of scam websites trying to get you to use their "customer service" chats or phone lines. I had a printer issue and ended up on the wrong site to troubleshoot my issues, and almost let these scammers take over my computer. Be safe out in these streets, and I hope this helps.

           

            J
            Jimmy Ganley
            Participating Frequently
            November 2, 2021

            Thank you so so so much. I was struggling for hours with this, which came up after switching to a new computer and using migration assistant. I tried reinstalling, repairing, revoking and returning my licensing and product rights, reinstalling my O.S. etc etc etc. But THIS WORKED THANK YOU SO MUCH. I was prepared to factory reset my computer and reinstall everything manually (which might have worked, but this saved me so much time)

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            defaultiwv19aq8h7r3AuthorCorrect answer
            Participant
            July 27, 2021

            Figured it out. Just needed to run the Creative Cloud Removal Tool and then reinstall everything (perhaps a hint from Creative Cloud Repair / Uninstaller that this tool exists would help) :

            https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

             

              D
              debmac99
              Participant
              September 3, 2021

              Thanks! This worked for me! I spent hours doing all the same things you tried. I wish this info were more available. Thank you again!

              B
              brianc8461836
              Participant
              October 28, 2021

              Hey there- I tried running the uninstaller and everything.. nothing's working for me 😞 Do you remember the steps you took to get this solution to work?

               

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