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D
Dave Marlow UK
Inspiring
February 25, 2015
Question

Market Downloads not syncing and continual invites to shared folders...

  • February 25, 2015
  • 3 replies
  • 3280 views

I'm not getting files to sync from the Market Downloads.

I can see them online but they are not syncing my my local  Market Downloads folder.

I'm also getting invites to folders I'm already accepted weeks ago every time I log into CC, is this connnected in any way?

Help!

This topic has been closed for replies.

3 replies

D
Dave Marlow UKAuthor
Inspiring
March 7, 2015

Update 070315

  1. Had to  perform manual update of Creative Cloud App - results in all files being downloaded and sync'd, very time consuming ( I have 45GB of files)
  2. Invites to folders still not fixed.
  3. Sync to market fixed
  4. Sync to files fixed I think, but can't be sure (see point 4 below)
  5. New bug? No visual indication of sync on local drive with icon status (no green ticks)
wharress
wharress
Participating Frequently
March 9, 2015

Hi Dave,

There is an internal bug open for your Collaboration invite issue, we are currently investigating this for you. Are you still seeing the Creative cloud icons as not working?

Thanks

Warner

D
Dave Marlow UKAuthor
Inspiring
March 10, 2015

Hi Warren,

Icons are showing today.

Still have invites to folders, have tried rejecting and accepting invites but still get invites to folders on every lauch of CC app.

Dave

wharress
wharress
Participating Frequently
March 2, 2015

Hi,

Have you got an firewall set up or anything blocking access to Creative Cloud?.

Thanks

Warner

D
Dave Marlow UKAuthor
Inspiring
March 2, 2015

Nope - nothing blocking access.

Logged in this morning... had invites to folders I've already accepted invites from weeks ago again.

wharress
wharress
Participating Frequently
March 2, 2015

Thanks for clarifying that for me. Can you send me your log files?. You can find them in the following locations:

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


Please zip these files up and upload them to Creative Cloud then send me a link  harress@adobe.com


Thanks

Warner

D
Dave Marlow UKAuthor
Inspiring
February 26, 2015

Can anyone help?

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