merge 2 ID and access data cloud of a closed account

Hey,

I got two questions, hope you can help me and save me from pulling my hair off :

1 ) A few days ago my Adobe CC account membership ended

I can"t access to my files that were in the cloud…

I need to get them back.
How can I do that ?
I can"t find a way to have Adobe on the phone or on chat…

2)

I have a new account payed by my school, with a new email adress

how to merge the 2 accounts ?

PS : I'm french so I use the french version.

Thanks 🙏

Thank you !

This topic has been closed for replies.

Community Expert

>can"t access to my files that were in the cloud

For anyone else reading this...
You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes

Community Expert

you need to restart your old subscription to access those files and save them locally. then copy them to your new accounts sync folder.

you can't merge accounts.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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