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Participant
October 20, 2021
Question

Minash from Adobe Support

  • October 20, 2021
  • 2 replies
  • 196 views

I had recently an issue with Adove Creative Cloud not working and I contacted Customer Care (800) 833-6687 -- and got this guy on the line who could hardly speak a word of English.. He had me instal Bomgar so he could access my computer to assist me with fixing the issue which never got fixed. Is this a scam? I am absolutely petrified now that whoever I spoke to at this number access all my personal details and downloaded everything through a backdoor. Idk what to do now. Is this a legit service Adobe offers or did I just get scammed?

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2 replies

Nancy OShea
Community Expert
Community Expert
October 21, 2021

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
Community Expert
October 20, 2021

The question is from where did you get that number? When I google it, I find a lot of non-Adobe sites promoting it. So, my guess would be that it is not legit.

 

 

ABAMBO | Hard- and Software Engineer | Photographer