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R
Radim21951482ty45
Participant
November 26, 2021
Question

missing a images in Creative Cloud

  • November 26, 2021
  • 2 replies
  • 231 views

Dear community,

 

I just subscribed to Lightroom plan with 1TB to see how it works. On my iPad, Lightroom and Creative Cloud apps are installed. On my Mackbook pro is Creative Cloud installed as well.
I did one test and edited a image in Lightroom on iPad. The image has been automatically synchronized to Cloud Storage, and when I open Web Lightroom on my Macbook Pro, I can see the image under All Photos.

 

But I am surprised that I do not see the image in the Creative Cloud app on my Macbook. I checked Your files and Your Libraries, and both folder are empty. When I click on Cloud icon next to Profile icon, it says Cloud Storage 35 MB of 1 TB used, so that the image must be there. Why the file is not visible ?

 

Many thanks for your suppport

Radim

This topic has been closed for replies.

2 replies

David__B
Adobe Employee
David__B
Adobe Employee
March 16, 2022

Hi Radim,

Good question and thanks for posting. Files uploaded using Lightroom do count against your storage but are stored in a slightly different location than libraries in the Creative Cloud desktop app. You can access this location in a browser at
https://lightroom.adobe.com


There is a link to the location on https://assets.adobe.com/ on the bottom left corner of the page

 

As well as a Lr Photos section within the Creative Cloud mobile app

This article provides a good overview of the included cloud storage with Creative Cloud and how it works
https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Best,

Dave

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
March 16, 2022

Hi there,

 

We're sorry for the delay. 

Please take a look at the following community thread and check if that helps: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/how-can-i-access-creative-cloud-photos-from-lightroom-cc-web-and-mobile-ios/m-p/9938754#M10200

 

We appreciate your patience.

 

Regards,

Tarun

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