Missing CC local files

Forum|Forum|2 years ago
February 10, 2024
1 reply
247 views

Adobe will no longer sync CC files effective Feb 1st, but the files on your local PC should not be affected. However, all the files on my local computer are now all gone. Unfortunately, I was unable to backup my files, which is my work from the past 10 years. Can somebody help me? The Virtual Chat is no help.

File sync

This topic has been closed for replies.

Correct answer kglad

the cc folder has been renamed "creative cloud" with a lot of text appended. the files are there.

they're also online for about 1 month.

kglad

Correct answer

Community Expert

the cc folder has been renamed "creative cloud" with a lot of text appended. the files are there.

they're also online for about 1 month.

M

melvina1322281Author

Participant

Thank you for the response, @kglad.

In my post, I abbreviated Creative Cloud with CC. In the attached document, you can see that in my local "Creative Cloud Files", most of my files are gone; most of my files and folders were all located in this root directory (i.e., "Creative Cloud Files").

kglad

Community Expert

that indicates your files are still syncing.

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded