missing CC user profile info and user OS info

Question

Continuous CC crash and then goes to login screen. I have tried every fix scenario that I can find including uninstalling apps and creative cloud then re-loading. One proposed fix said to delete the Adobe User Profile Info and Adobe User OS Info and then restart Creative Cloud to create the files again. The only problem is these two files do not exist. The same files do exist on my MacBook Air and I don't have any problems. I haven't been able to get Creative Cloud to create these files on my iMac again. I believe I lost those files on February 14 during an Adobe or OS upgrade.

kglad · Answer

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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