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Participant
June 9, 2023
Question

Missing creative cloud files?

  • June 9, 2023
  • 3 replies
  • 968 views

Hey everyone- I am an illustrator who uses photoshop for work daily, i'd been storing my psds in the creative cloud without any issues until today. I opened up photoshop and it was having trouble synching, I restarted and logged back into my adobe ID to access photoshop (I usually dont have to do this), and then when I had successfully logged in, all my creative cloud files were gone except one. They are not in the deleted files section, my recycling bin, or the archive.
I have tried uninstalling the CC and reinstalling, I have deleted duplicated CC folders, and I contacted adobe support over the phone, they were also unable to do anything.
Let me know if theres anything I can do to get my files back.
Spencer

This topic has been closed for replies.

3 replies

John T Smith
Community Expert
Community Expert
June 12, 2023

For anyone else reading this...
You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

Legend
June 12, 2023

Hi @Spencer5D2D ,

 

Moving this thread to the Creative Cloud Services community for further assistance.

Kevin Stohlmeyer
Community Expert
Community Expert
June 9, 2023

Hi @Spencer5D2D do you mean in assets.adobe.com?

The UI changed recently - check the "Launch More" button below left to find your synced files.

 

Participant
June 9, 2023

Thanks for responding! Unfortunately theyre not in my synched files or my mobile files either. 😕😕 

kglad
Community Expert
Community Expert
June 10, 2023

@Spencer5D2D 

 

do you have a teams or enterprise subscription?