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Participant
Jun 9, 2023 6:43 PM UTC
Question

Missing creative cloud files?

Hey everyone- I am an illustrator who uses photoshop for work daily, i'd been storing my psds in the creative cloud without any issues until today. I opened up photoshop and it was having trouble synching, I restarted and logged back into my adobe ID to access photoshop (I usually dont have to do this), and then when I had successfully logged in, all my creative cloud files were gone except one. They are not in the deleted files section, my recycling bin, or the archive.
I have tried uninstalling the CC and reinstalling, I have deleted duplicated CC folders, and I contacted adobe support over the phone, they were also unable to do anything.
Let me know if theres anything I can do to get my files back.
Spencer

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10 replies

John T Smith
Community Expert
Community Expert
Jun 12, 2023 2:37 PM UTC

For anyone else reading this...
You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

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Legend
Jun 12, 2023 2:19 PM UTC

Hi @Spencer5D2D ,

 

Moving this thread to the Creative Cloud Services community for further assistance.

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Kevin Stohlmeyer
Community Expert
Community Expert
Jun 9, 2023 9:52 PM UTC

Hi @Spencer5D2D do you mean in assets.adobe.com?

The UI changed recently - check the "Launch More" button below left to find your synced files.

 

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Participant
Jun 9, 2023 9:57 PM UTC

Thanks for responding! Unfortunately theyre not in my synched files or my mobile files either. 😕😕 

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kglad
Community Expert
Community Expert
Jun 10, 2023 1:09 AM UTC

@Spencer5D2D 

 

do you have a teams or enterprise subscription?

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