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Known Participant
July 13, 2017
Question

missing files cc

  • July 13, 2017
  • 3 replies
  • 398 views

ive got up this morning with so many files and folders missing. not on local machine, not in recycle not in archive. just gone. months of files. I really am at a loss here. kind of gutted at the moment. my account id tinylion@outlook.com  can someone please look into this. its the folder _subjects_all that only has a few of the files left. over 800 files gone. and just to make me smile, this morning was the date my cc payment went out of the bank. not happy timing.

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3 replies

David__B
Adobe Employee
Adobe Employee
July 14, 2017

Hi Tinylion_UK,

I had engineering look at your account and they too recommended checking these

Adobe Creative Cloud and Adobe Creative Cloud

Also, it looked like some of the files you were attempting to sync were your Lightroom catalog files. I'd recommend not doing that as it's known to cause conflicts. Please see Frequently asked questions about using Photoshop Lightroom with Creative Cloud

Please let me know if you were able to recover your files.

Best,

- Dave

David__B
Adobe Employee
Adobe Employee
July 13, 2017

Hi Tinylion_UK,

Sorry to hear this happened. I'll see what I can do to help.

Just to confirm, when you said you checked the archive, you checked the online storage locations

Adobe Creative Cloud and Adobe Creative Cloud

Best,

- Dave

kglad
Community Expert
Community Expert
July 13, 2017