Missing files from creative cloud

Forum|Forum|11 years ago
April 27, 2015
3 replies
1268 views

Numerous files have gone missing. The folders are there, but there is nothing in them. Also, I've checked the archive folder, and it is also empty.

This topic has been closed for replies.

Correct answer wharress

Hi,

While we are still investigating this issue, we would suggest you re start the Creative Cloud and the CoreSync process. This can be done manually in Activity monitor on Mac or Task Manager on Windows. A system reboot would also do the same thing.

We hope by doing this, your data that was trashed locally will then be re synced from Creative Cloud and return your sync to a normal state.

Thanks

Warner

D

derekajack

Participating Frequently

Jessica,

have you been able to find your assets in the local trash/recycle bin?

J

jessicav48916705Author

Participant

No, the trash bin was empty and files have still been going missing.

S

Soshalite Seb

Participating Frequently

Happened to me as well. VERY frustrating when I have 90 GB of files in there. Everything was moved to the trash - huge waste of time to re-sync.

wharressCorrect answer

Participating Frequently

Hi,

While we are still investigating this issue, we would suggest you re start the Creative Cloud and the CoreSync process. This can be done manually in Activity monitor on Mac or Task Manager on Windows. A system reboot would also do the same thing.

We hope by doing this, your data that was trashed locally will then be re synced from Creative Cloud and return your sync to a normal state.

Thanks

Warner

M

majmanCC

Participating Frequently

Check your trash. There seems to be an issue where files are all of a sudden moved there. Hopefully you haven't emptied it recently

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