Missing files from Creative Cloud

3 replies
210 views
Translate

A file went missing. I have checked the deleted files (trash bin). I have checked every file folder everywhere in my account. It is just plain gone. This is not the first time this has happened. Anyone else have this problem? What can I do about it? Ironically, I discovered the problem as I was backing up my files on an external drive.

Cloud storage web assets

This topic is closed to new replies. Start a new post to keep the conversation going.

Tarun Saini

Community Manager

Hi @Deborah26319218k0vx,

We're sorry to hear about your difficulties. Please check this article and let us know if that helps:- https://helpx.adobe.com/in/creative-cloud/kb/users-files-missing-creative-cloud.html

Regards,

Tarun

Translate

D

Deborah26319218k0vxAuthor

Participant

I went through this article several times. No luck.

Translate

Tarun Saini

Community Manager

@Deborah26319218k0vx Thanks for checking the article. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Let us know if that helps.

Regards,

Tarun

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.