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kyokou77392583
Participant
February 14, 2024
Question

Missing files in my CC account

  • February 14, 2024
  • 2 replies
  • 181 views

Hello,

 

I haven't logged into my CC account for a while but I realized I needed some photoshop and illustrator files I kept in my creative cloud. Now I don't see any files in there. Will you please help me? 

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
Community Expert
February 14, 2024

You should always have a local copy of all files
If you don't have space on your computer drive use an external drive for files
A USB flash drive to keep in a safe place... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

kglad
Community Expert
Community Expert
February 14, 2024

did you check your local cc sync folder?

 

or 

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

kyokou77392583
Participant
February 15, 2024

Thanks! I will check these places.

kglad
Community Expert
Community Expert
February 15, 2024

@kyokou77392583 

 

you're welcome.  keep us updated.