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jacsdad
Inspiring
Oct 10, 2021 5:28 PM UTC
Answered

Missing iCloud icon in the Menu bar

I have 2 Mac devices (an iMac and a Macbook Pro), both running Big Sur 11.6 and Adobe iCloud 2021.

 

When I boot the MacBook Pro, the the iCloud logo is visable in the Menu bar however, n the iMac, it does not.  I have compred the Login items and the Menu Bar and the Notificaztions settins andthey are the same.  The Acrivity Monitor indicates the same Adobe Apps are rining on both devices.

 

Is there something I am missing?  Apple support said it is an Adobe stuation.

 

I fnd having tge icon in the menu bar is an excellent way to be notified when an update is available.

 

 

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    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    Oct 11, 2021 10:02 PM UTC

    Did you download and install Creative Cloud desktop app on your iMac?

    If it's installed, it should display in your Applications folder.

    Are you logged-in to your PAID CC account?

     

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    Nancy O'Shea— Product User & Community Expert
    View reply

    5 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Oct 10, 2021 6:45 PM UTC

    iCloud is Apple, not Adobe.

     

    Adobe Creative Cloud is totally different from iCloud.

     

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    Nancy O'Shea— Product User & Community Expert
    jacsdadAuthor
    Inspiring
    Oct 11, 2021 9:59 PM UTC

    Please excuse my error.  I am referring to Adobe Cloud, not iCloud.  

     

    I have gone through all settings I can find and have found that on the MacBook Pro where the icon does show, within the Activity Monitor, Adobe Desktop Service is running but on the iMac where the icon is not funning, it is not present.

    Any thpughts would be appriciated.

     

    Thanks ahead of time... 

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    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    Oct 11, 2021 10:02 PM UTC

    Did you download and install Creative Cloud desktop app on your iMac?

    If it's installed, it should display in your Applications folder.

    Are you logged-in to your PAID CC account?

     

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    Translate
    Nancy O'Shea— Product User & Community Expert
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