Missing or Damaged

Question

Please, I am in desperate need of help. I am two weeks behind on all my college work because I am waiting for the "experts" to figure this problem out. I don't know how long it takes for them to usually get back to me but I have a lot of homework to do, and I'm STRESSING OUT. When I try to open my adobe cloud it is saying adobe has missing or damaged parts. I have tried to follow all the steps by uninstalling it with adobe's uninstaller and all the other steps it's asked me to follow with the log thing and stuff, but I'm still having the same issue. And apparently, adobe "experts" don't have time for my silly little questions. I need help urgently and the article didn't help me. I was still able to do work on my programs before the representative I talked to deleted all my apps and because adobe cloud is the thing not working I can't download them back. And also I'm too broke to afford to purchase my own sub. I am using my school account. I wanted to download news fonts from adobe cloud and now I can't do any of my work because I am unable to download my stuff from adobe cloud.

kglad · Answer

first, make sure your os meets specs (and update it, if you can), https://helpx.adobe.com/creative-cloud/system-requirements.html

then reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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