Missing Uninstall executable files

Forum|Forum|4 years ago
March 26, 2021
2 replies
1777 views

To Adobe Engineers,

Good evening.

I had some problems on syncing the Adobe Creative Cloud with my account. It automatically singned me out, all the time. So, i couldn't work on my Adobe's Apps(Photoshop, xD), and also i couldn't uninstall anything from the app!

Unfortunatelly, but as the only solution, I uninstalled the Adobe Creative Cloud directly from the Windows Setting, and now, I am trying to unistall everything from Adobe's files(apps) from the Windows App Settings but it shows a message saying that the uninstallation file is missing(uninstaller.exe), from all the Apps!

Please inform me how i can uninstall all Adobe Apps as soon as possible! Connecting in such a way an App(Creative Cloud) with the other apps is a bad mistake!

Regards,

This topic has been closed for replies.

Nancy OShea

Community Expert

Use the Adobe Cleaner Tool that John posted.

Failing that, contact Adobe technical support for assistance.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours in your region.
https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert