Monthly payment but subscription has been cancelled and cannot be used

Hi Everyone

I chose the one-year plan.monthly payment,used from August

Since September, every time I log into the software, it will ask me to update the payment method.
I contacted customer service, and they said they had received the payment and asked me to continue using the software.

However, every time I log in, it still says that I need to update my payment method, and my membership page also shows that there is a problem with the bill.but I receive electronic invoices every month.
However, on October 10, I received an email stating that my subscription had been suspended due to payment failure.

Now I can't log in, it asks me to choose a subscription plan

I contacted the credit card company and they said the charge was successful.

Now I can only wait for customer service to work and call to ask.

Or are there other ways to report and solve the problem?

I'd like to ask if anyone has encountered this situation.

This bothers me a lot.

Thank you for taking the time to read

Charles