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M
MoiraMc
Participant
December 18, 2013
Question

Multi-page pdfs only show one page in Creative Cloud files

  • December 18, 2013
  • 3 replies
  • 5052 views

When I view pdf or InDesign files in the Creative Cloud file list online, I only see the first page. The right and left arrows to scroll through pages are missing. I am using Safari and have tried Firefox, but I can't get anything more than the first page of the document to show up. I am also still unable to upload large files (more than a few GB) to the Cloud using the desktop app. Anyone else having the same problems? Is there a fix?

This topic has been closed for replies.

3 replies

jaylitten
jaylitten
Participant
January 14, 2015

Just adding my name to the list of users with this problem. I tried presenting a 2-page PDF (~5mb) that I had stored in Adobe's cloud ... was only able to view 1 page. I hope Adobe opens up the bandwidth soon. Was kind of embarrassing & certainly frustrating.

Thank you.

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
January 14, 2015

@jaylitten - This is an old thread and there have been many changes to the system over the past year. If possible please email me the PDF at kenrice@adobe.com and we will investigate.

jaylitten
jaylitten
Participant
January 14, 2015

Thank you, Ken!  Email sent.

S
Sarah Dukes
Participating Frequently
February 27, 2014

I have signed up for creativecloud file syncing under the "early adopter" program February 24, 2014. I was excited to try and upload my InDesign file to page through it online, but it never gets past displaying the first page. I alse tried on a 2 page InDesign file that didn't display the interface navigation arrows to page through that document either. I've had the file uploaded for about 20 hours now, and it still only displays the first page. Since I'm in the early adopter phase, I'm wondering if this is a known bug currently?

T
Todd Shirley
Participating Frequently
February 27, 2014

I was in contact with support via e-mail and last I heard (1/24) they still hadn't figured out the problem. I was told I would be contacted when it was fixed and haven't heard anything since, so I guess they are still working on it.

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
December 18, 2013

Depending on the size of the file you may have to wait a moment for both the rendition of the first page, and then for multiple pages to become available. The server processing is not instananeous.

M
MoiraMcAuthor
Participant
December 19, 2013

OK, thanks. I uploaded a file under 1 mb and it worked. I tried it with a pdf that was 10 MB and I've been waiting almost 20 minutes and still no arrows. I guess I'll have to make lores pdfs for viewing purposes.

I still can't upload very large files using the desktop app, is this something that isn't working right now? Or is it just me :-)

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
December 20, 2013

20 minutes sounds too slow. If possible please share the 10 MB pdf with me at kenrice@adobe.com. We will investigate.

The file size limit for uploading from the browser is 1GB and from the file syncing application 5 GB. Details in the File Sycing FAQ here http://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#id_74925.

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