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Participant
June 3, 2024
Question

Muse not loading on windows 11

  • June 3, 2024
  • 1 reply
  • 1076 views

Everytime I try to load muse on my new computer with windows 11 I keep getting this message. Does anyone one know how to get it to not look for the old application manager? I downloaded Muse start from the creative cloud. 

I

1 reply

kglad
Community Expert
Community Expert
June 3, 2024

use your os uninstaller (not adobe's) to start the cc desktop app uninstall > choose repair, NOT uninstall.

 

while that's occupying the cc desktop app, immediately click your muse exe or shortcut to the exe.

Participant
June 4, 2024

Hello Kglad

I tried that last week it never gives me a repair option, one time it gave me the repair option on the creative cloud and i tried that but no success. I have tried the .dll transfers i seen you post on in other threads but they did not work either. Is there a way to install an older version of the creative cloud? I was going to try that but i can't seem to find the downloaded setup file on my other computers. 

Do you have any other tricks i can try?

Thank you 

kglad
Community Expert
Community Expert
June 4, 2024

adobe doesn't make older versions available, though you can manually download versions at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html