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3 replies

kglad
Community Expert
Community Expert
Jun 3, 2024 2:30 AM UTC

use your os uninstaller (not adobe's) to start the cc desktop app uninstall > choose repair, NOT uninstall.

 

while that's occupying the cc desktop app, immediately click your muse exe or shortcut to the exe.

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Participant
Jun 4, 2024 12:27 AM UTC

Hello Kglad

I tried that last week it never gives me a repair option, one time it gave me the repair option on the creative cloud and i tried that but no success. I have tried the .dll transfers i seen you post on in other threads but they did not work either. Is there a way to install an older version of the creative cloud? I was going to try that but i can't seem to find the downloaded setup file on my other computers. 

Do you have any other tricks i can try?

Thank you 

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kglad
Community Expert
Community Expert
Jun 4, 2024 1:35 AM UTC

adobe doesn't make older versions available, though you can manually download versions at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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