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Participant
November 13, 2025
Question

My access has been revoked

  • November 13, 2025
  • 3 replies
  • 71 views

I received an email today which said, 

"your profile name has changed from Starlight to DEL-Starlight
This change was made by your organization’s administrator. No action is needed on your part – your products, access, and account remain the same.

and another one after that which states,

You no longer have access to Creative Cloud All Apps + Adobe Stock in organization DEL-Starlight .

 

What should I do now? I cant access any of my apps and projects but the plan expiry in the adobe account says next payment is on May 15, 2026. I had bought the subscribtion on Groupon and had access to the account under Maplewood Foundation. It says contact your admin but when I click the admin group it says I dont have access to the admin or global admin either.

Please help

3 replies

Peru Bob
Community Expert
Community Expert
November 14, 2025
quote

I had bought the subscribtion on Groupon


By @Tenzin5EB8

 

You may have been scammed.

Peru Bob
Community Expert
Community Expert
November 14, 2025
kglad
Community Expert
Community Expert
November 14, 2025

contact the maplewood admin.