My account is assigned to the wrong company

Forum|Forum|2 years ago
November 30, 2023
1 reply
303 views

Hi,

as there is nobody at home at Adobe who could answer a personal question (help by real people brings up an AI chat bot!!!!!), I'm checking with the community if someone has experienced a similar issue in the last days.

When I login to my account I get this welcome message. This would be nice, if I would be in any way related to "Language Line Translation Solutions", but I am not.

Does anyone have an idea what this means? Is my account assigned to the wrong company? Where can I get this error fixed? (you know, nobody at home at Adobe).

Thanks,

Johannes

Libraries

This topic has been closed for replies.

kglad

Community Expert

check your account to see and verify your subscrption, https://account.adobe.com

if that looks ok, sign out and then back in to your cc desktop application using the same adobe id/password used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

J

Johannes261300449mrrAuthor

Participant

Hi,

thanks for your reply.

Unfortunately, this does not help.

Anytime, when I sign in to an Adobe app or to my account, I get this Welcome screen, where I do not know where it comes from.

It tells me that I have a profile with Language Line Translation Solutions.

But I do not have such a profile (and I do not want it).

There is nothing in my account showing anything related to Language Line Translation.....

How can I get rid of this screen or delete the connection to this profile mentioned?

I'm a bit puzzled.

Thanks,

Johannes

kglad

Community Expert

remove your sign in credentials per, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

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