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H
hanna.a1234567
Participant
June 2, 2022
Question

My account is out of storage, but I only use about 1 GB of 1 TB

  • June 2, 2022
  • 1 reply
  • 202 views

The cloud storage says that I use 913,5 MB of 1 TB, but I get the error message that the account is full. How can that be?

 

This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 2, 2022

Hi there,

 

We're sorry to hear about your difficulties. Could you please check the following locations mentioned in this article to check if there are any files stored there: https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

 

Also, please ensure that your deleted files aren't using valuable storage by deleting them permanently. You may check this article for more info: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

 

Let us know how if it helps.

 

Regards,

Tarun

H
hanna.a1234567Author
Participant
June 3, 2022

Hi, 

I have no synced files and all deleted files are permanently deleted. My libraries and cloud documents can't be 1 TB... I believe it is correct that it is about 1MB. What can I do now?

/Hanna

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 3, 2022

Thanks for your response. If the above-shared article doesn't help. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Regards,

Tarun

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