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Question

My Adobe account is linked to a deleted gmail account

Forum|Forum|4 years ago
March 7, 2021
2 replies
2078 views

Hello.

I would like to change the email that is linked to another Adobe account. The email that is currently connected to that account was deleted awhile ago. When I go to change the email on Adobe's website, I'm asked to re-sign into the deleted gmail account, which is not possible. Any other ways I can change that email?

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Community Expert

Community Expert

You'll need to log-in to your Adobe account with your current ID and password.

Click on Profile to change your primary and secondary e-mail addresses.

https://account.adobe.com/profile

If you still need help, scroll down to Contact Adobe on the same page and use online chat.

Nancy O'Shea— Product User & Community Expert

Community Expert

Community Expert

Go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html