Skip to main content
Lincoln5FCA
Participant
Mar 7, 2021 11:13 PM UTC
Question

My Adobe account is linked to a deleted gmail account

Hello.

 

I would like to change the email that is linked to another Adobe account. The email that is currently connected to that account was deleted awhile ago. When I go to change the email on Adobe's website, I'm asked to re-sign into the deleted gmail account, which is not possible. Any other ways I can change that email?

This topic is closed to new replies. Start a new post to keep the conversation going.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Mar 7, 2021 11:52 PM UTC

You'll need to log-in to your Adobe account with your current ID and password.

Click on Profile to change your primary and secondary e-mail addresses.

https://account.adobe.com/profile

 

If you still need help, scroll down to Contact Adobe on the same page and use online chat.

 

Translate
Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Mar 7, 2021 11:20 PM UTC

Go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices