My adobe creative cloud is not syncing my files [Mac - Mojave]

Forum|Forum|6 years ago
November 13, 2019
4 replies
399 views

Please can someone help me urgently - I need to work and my work files in the cloud are not syncing... This has never happened before...

This topic has been closed for replies.

kglad

Community Expert

what folder are you sync'g? internal, external, a root folder?

G

graziamAuthor

Participant

Hi kglad

They are design files sitting in the Adobe Creative Cloud Files Folder. If I went to the web to check everything loaded up there - it was all there from my work iMac .... but when I was home on my Laptop it refused to update to what was on the web - I tried everything....restarting, logging in and out of Adobe, pausing and re-syncing, I even tried to add new folder on my laptop folder to force it to sync, repaired the Adobe Creative Cloud App...but it would not work.

In the end I had to remove all adobe apps in order to delete Adobe Creative Cloud. I had to re-install everything and then only did it sync all the files and folders Correctly.

It was a pain that took several hours - something Adobe needs to fix....

kglad

Community Expert

hi, for others checking this thread:

make sure you're not using a root folder and make sure, if you're having problems, you're using an internal drive that has free space available by click file>preferences>syncing

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