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Participant
October 9, 2024
Question

My Adobe Portfolio is gone

  • October 9, 2024
  • 1 reply
  • 533 views

I recently graduated from college, and my school's Adobe account subscription stopped. I emailed my IT department to ask if I could get paid access again to transfer everything on there from that account, to a new one. My Adobe Portfolio site went offline, again, since I wasn't a paid member anymore. Either way, I have a paid plan through Adobe for only two more weeks, and when I go to Adobe Portfolio, my site isn't there anymore, even though Adobe told me I could always come back to edit it and republish it, once I'm a paid member again. So, I'm totally stumped. It'll let me go to the website, but it always takes me to the Welcome page, and the "sites" part of the URL is not accessible. Any ideas on where to go next? I worked really hard on that site, and hope to continue using it, just on a different Adobe account. Thanks! 🙂

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1 reply

kglad
Community Expert
Community Expert
October 9, 2024
ZelixZachAuthor
Participant
October 9, 2024

Just did the transfer process, and it did not transfer over my website, only the blank template that it told me to make. What now, do you think? I know for a fact it still exists, since I never requested a deletion of it, or deleted it myself. It was even attached to my own paid URL.

Zachary
kglad
Community Expert
Community Expert
October 9, 2024

i don't know anything else you can do on adobe's side.  i'm not sure what your school admin has done and can still do to help.