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Answered

My Adobe Portfolio is not loading!

Forum|Forum|5 years ago
March 29, 2020
3 replies
4840 views

Hello All,

Apologies if this is in the wrong spot; I couldn’t find the support page for Adobe Portfolio.

Currently my site is not loading. I’ve checked with my domain company (GoDaddy) and they have confirmed all details to my account are accurate and everything on their end is running. When I check the back end of Adobe Portfolio, it says my site is running and my domain is approved.

Like many people during this COVID-19 Crisis, I was let go. In my quest for new work, this site is highly important. How do I get it back up and running?

Creative Cloud

This topic has been closed for replies.

Correct answer Nancy OShea

This is an old discussion. Try logging in with a different device/browser.

Failing that, please submit a help request directly to the Adobe Portfolio team.

Contact Portfolio Team

D

dt81490741

Participant

I am having this same issue. I used GoDaddy and when I ADD a password protection to my site, it no longer loads.

Nancy OShea

Community Expert

@dt81490741,

Password Prection of your entire site makes your site off limits to anyone who doesn't have permission to access it. Try using another web browser that allows cookies and does not have script blockers.

Password Protecting Portfolio Pages

https://help.myportfolio.com/hc/articles/360035537174-Password-protecting-pages

Adding Sitewide Password to Portfolio

https://help.myportfolio.com/hc/articles/360038428393-Adding-a-site-wide-password

Portfolio Links:

============
FAQ & Knowledgebase - https://help.myportfolio.com/hc/
Contact Portfolio Technical Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Nancy O'Shea— Product User & Community Expert

J

jamiew12237142

Participant

I'm having the same issue and cannot find a solution. Incase you see this comment, I just wanted to check if you ended up finding a solution?

Nancy OShea

Correct answer

Community Expert

This is an old discussion. Try logging in with a different device/browser.

Failing that, please submit a help request directly to the Adobe Portfolio team.

Contact Portfolio Team

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Sadly Adobe Portfolio doesn't have a dedicated forum for these kinds of questions.

When did you change the DNS settings to point your custom domain name to your Portfolio site?

It takes 24-48 hours to re-populate a new domain name to the entire WWW.

See the PF Knowledgebase below for details

https://help.myportfolio.com/hc/en-us/articles/209448927-Using-a-custom-domain-with-Adobe-Portfolio

Post back if you still need help.

Nancy O'Shea— Product User & Community Expert

B

Baze the DesignerAuthor

Participant

Hello Nancy,

I have not changed my DNS settings in over 4 years. This is the first time I have experienced any problems with my service.

This is why I am confused. There should be no changes to any of my accounts. All seem functional; my page just won't load and instead times out.

The page in question is: http:/www.marinaboese.ca

Nancy OShea

Community Expert

Please log-in to your account below to confirm your paid plan is active and payment details are up to date.
https://account.adobe.com/plans

If account is active and there has been no interruption in your other services, I suggest you submit a help request directly to the Portfolio team.

Contact Portfolio Team

Nancy O'Shea— Product User & Community Expert

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