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Participant
January 3, 2014
Question

My CC Cloud files directory is empty but Creative Cloud says 17GB used of 20GB

  • January 3, 2014
  • 1 reply
  • 1209 views

My CC Cloud files directory is empty but Creative Cloud says 17GB used of 20GB

How can i get my unused space back.

Regards Matthijs

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1 reply

Participating Frequently
January 3, 2014

Please check if some files are archived.

> https://creative.adobe.com -> login

> Select the Archive page option by selecting the trash can icon in the upper-right corner of the files page.

> Select the files to delete permanently and click the Trash icon

> In the confirmation dialog, click Permanently Delete.

http://helpx.adobe.com/creative-cloud/help/sync-files.html#

formad12Author
Participant
January 3, 2014

Thank you for responding, in the archive i get the message "you got no archive files" (transled from dutch language).

There is no trash icon to delete the archive.

Regards Matthijs

Bartek_Kropaczewski
Inspiring
January 3, 2014

Try to kindly ask this guy to solve it for you.

http://forums.adobe.com/message/5934308#5934308