Skip to main content
Participant
January 3, 2014
Question

My CC Cloud files directory is empty but Creative Cloud says 17GB used of 20GB

My CC Cloud files directory is empty but Creative Cloud says 17GB used of 20GB

How can i get my unused space back.

Regards Matthijs

This topic is closed to new replies. Start a new post to keep the conversation going.

7 replies

Participating Frequently
January 3, 2014

Please check if some files are archived.

> https://creative.adobe.com -> login

> Select the Archive page option by selecting the trash can icon in the upper-right corner of the files page.

> Select the files to delete permanently and click the Trash icon

> In the confirmation dialog, click Permanently Delete.

http://helpx.adobe.com/creative-cloud/help/sync-files.html#

Translate
formad12Author
Participant
January 3, 2014

Thank you for responding, in the archive i get the message "you got no archive files" (transled from dutch language).

There is no trash icon to delete the archive.

Regards Matthijs

Translate
Bartek_Kropaczewski
Inspiring
January 3, 2014

Try to kindly ask this guy to solve it for you.

http://forums.adobe.com/message/5934308#5934308

Translate