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A
AllanViquezMora
Participant
July 8, 2014
Question

My cloud has been updated, but my old files simply disappear. Where are my files?

  • July 8, 2014
  • 1 reply
  • 381 views

Hi! Recently, my cloud has been updated, buy when i tried to reach my files (mostly pdf books), i noticed that THERE IS NO FILES. Can anybody tell me what happened?

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 8, 2014

Moving this discussion to the File Hosting, Syncing, and Collaboration.

Allanviquezmora where exactly were the files stored on your computer?  Also which operating system are you using?

A
AllanViquezMoraAuthor
Participant
July 8, 2014

Thanks Jeff! I uploaded some files from my PC to the cloud a long time ago. Today, I uploaded a new file using the Acrobat website, as i  usually do. But, I couldn´t  found the old files. I save the files in the cloud, so i can free my computer from heavy files. I have already eliminated some of these files. How can I find my files in the website?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 8, 2014

AllanViquezMora the file stored in the Creative Cloud are synced locally to your computer.  Your Creative Cloud Files folder is synced and any modifications made could affect what is stored online.  You can find more details at File Storage and Quota | CCM.

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