Skip to main content
Participant
April 17, 2022
Question

My cloud storage is full...

  • April 17, 2022
  • 3 replies
  • 248 views

How do I get it unfull? 

Please don't tell me to go to "My Files". That folder is empty. Yet...my interface keeps telling me that I have over 45 GB of files...a 2GB limit and nothing in my files folder or anywhere else. 

Why? Who designed this thing? How do I find my files, aside from getting them back? 

Is it just me, or was Adobe MUCH better back in the days when you could buy it on a disk?

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Community Expert
April 17, 2022

Creative Cloud Storage:
Log-in to the website below to check. You may access your Creative Cloud Storage from most modern browsers on either Win or Mac. To free up space, be sure to empty the Deleted Files folders.

Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Adobe Creative Cloud Express (formerly called Spark) https://spark.adobe.com
- Projects
- Brand files
- Graphics
- Web pages
- Videos

 

Nancy O'Shea— Product User & Community Expert
Participant
April 17, 2022
Not sure you understood my message...
There are no files...but I keep getting storage is full notifications.

John Thomas Bakkila
kglad
Community Expert
Community Expert
April 17, 2022

i understood your message.  it says "my files" is empty.

 

that's great assuming you checked all four subfolders (cloud documents, published, synched, and mobile creations. 

 

now did you understand my message and check the other folders (eg, your libraries, shared with you, deleted and lightroom) and their subfolders?

 

 

kglad
Community Expert
Community Expert
April 17, 2022

removing files is a 2 step process.  after deleting, they must be deleted from the deleted files folder, https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html