My collaborator has uploaded a file to my 'CC Assets- File' and I cannot see it.

I have tried everything. Log out/Log back in. Refresh screen.

I asked that she check to see if she added me as a collaborator and she has.

The file she says she uploaded -she can see but I cannot.

Can't figure it out. Help.

Apparently there is NO customer support these days. I tried everything to get to a chat session but I only got tutorials.

Thank YOU so much, Ann