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katgirl1221
Participant
October 31, 2014
Question

My creative cloud account will not connect to allow me to install the latest CC version

  • October 31, 2014
  • 2 replies
  • 289 views

I am trying to update my Indesign CS6 to the latest CC version. I can't connect to the creative cloud. It keeps saying that it is unable to sync files.

I'm a student and really need to have this fixed quickly.

This topic has been closed for replies.

2 replies

wharress
Community Manager
wharressCommunity Manager
Community Manager
November 17, 2014

Hi Katgirl1221,


I'm sorry to hear that you're experiencing sync issues with Creative Cloud. Please send your log files to harress@adobe.com so I can look in more detail to whats happening.

The log files can be found here:

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\

(Note that the Library folder on Mac and AppData folder on Windows are hidden by default, so you may need to show hidden files and folders.)

The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files before sending them.

Thanks

Warner

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 4, 2014

Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

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