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NC2026
NC2026
Participant
February 12, 2026
Question

My creative Cloud app isn't opening

  • February 12, 2026
  • 2 replies
  • 0 views

i managed to somehow open Adobe Illustrator despite not having it but the Creative Cloud app just keeps loading in it’s rainbow form. It won’t open and let me download normally. I don’t know what is wrong. I opened after effects and it said something about my MacBook Pro 2020 having less than 16GB of Ram.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 12, 2026

    Start with https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs so you have a ‘clean’ computer without a faulty installation

    How to install when you have a subscription and a problem
    You may NOT use the Opera browser... it is not compatible with Adobe
    NOTE: the alternate download link in this link works better for some people
    Install the cc desktop app using the download links at the bottom of this
    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
    If that works for you, you then use the Cloud manager to install your programs
     

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 12, 2026

      what’s “rainbow form”?

      NC2026
      NC2026Author
      Participant
      February 12, 2026

      The loading screen.  The icon just tilts the colors.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 12, 2026

      i don’t understand that. copy and paste here a screenshot showing it.

       

      also, you can’t open illustrator unless it’s installed.

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