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9 replies

kglad
Community Expert
Community Expert
Dec 26, 2022 1:04 PM UTC

@david23310651sqqi 

 

if @Neelamk's post fails to help, what is your os version?

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Participant
Dec 26, 2022 2:47 PM UTC

Good day

Installed the latest version "manually still the same error

my version is: 5.9.1.376

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kglad
Community Expert
Community Expert
Dec 26, 2022 2:51 PM UTC

@david23310651sqqi 

 

if you have win11, that may be a problem.

 

what is your os version?

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Neelamk
Legend
Dec 26, 2022 12:43 PM UTC

Hi David,

 

We are sorry for your difficulties. To resolve your issue, please refer to the article link below:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error306

 

Please share the version once you have the latest version of the Creative Cloud. Please let me know if this helps.

 

Regards,

Neelam

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