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Lady Sue
Participant
September 7, 2014
Question

My creative cloud files won't sync.

  • September 7, 2014
  • 4 replies
  • 15497 views

My creative cloud files won't sync. I've tried the suggestions made on here i.e.: pausing the sync and restarting creative cloud, but it hasn't made any difference.

Has been working fine, up until 2/3 days ago and it just stopped working  ... Help!

This topic has been closed for replies.

4 replies

E
entirety_studio
Participant
September 19, 2019

So I'm not sure if this solution is permanent - I'll test it again in a few days - but for now it's seemed to have solved it for the most part:

I just went into my Apps via my Windows settings, clicked Adobe CC and selected "Uninstall", and it pops up asking whether to uninstall or Repair. Just clicked Repair, let it do it's thing, opened CC up again and the file sync was suddenly showing the actual file count and was progressing slowly (neither of which it was doing before). 

Will comment again if it stops working. 

N
Northprint
Participant
May 17, 2017

Hello i have a diferent problem and the solution that needs to delete the options file doesnt work, so i want to get know to everyone that the problem that i have is that the creative cloud folder needs to change the name of it but it says that i need to close all the files and/or reboot the PC i have done all of these things but the problem is not solved.

I attatch a screenshoot of the creative cloud problem.

powerful_mindset5C18
powerful_mindset5C18
Known Participant
October 7, 2018

Hi There,

Did you fix this?

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Northprint
Participant
March 11, 2021

It goes off when the new update was online, otherwise I logout all the sesions that where open and just open the ones we need and in the case it was necesary I uninstal and install everything again.

 

Sorry for the late, but toooo late answer!

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
September 7, 2014

We should be able to resolve the file sync problem without needing to reinstall or change your user account.

Have you used any restricted characters in your file or folder names?

Help article: Error: "Unable to sync files". If none of the steps in the help article resolve the problem then please email your Core Sync log files to kenrice@adobe.com.

The location for each OS are:

  • Mac OS X: ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
  • Windows: %APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/ Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on if version of Windows being used.

    L
    Lady SueAuthor
    Participant
    September 8, 2014

    Hello and thanks for your replies.d Yes, ideally I'd like to resolve the issue without having to uninstall and reinstall. I've checked against the 'Unable to sync files' help pages, but nothing on here seems relevant.

    I'll try to locate my Core Sync Log files and email over.

    Thank you!

    E
    Adobe Employee
    Elba Sobrino
    Adobe Employee
    September 8, 2014

    Hi!  I can't tell from your description if you are having this specific issue, but you could try the workaround suggested in this KB article:  Creative Cloud desktop app | Unable to turn-on File sync.

    If this doesn't work, please submit your CoreSync logs to Ken as suggested above.

    Thanks,
    Elba

    D
    Adobe Employee
    Dpakch
    Adobe Employee
    September 7, 2014

    Hello,

    Please try to uninstall and reinstall the Creative Cloud app under that different account. It may not have installed correctly on your main account, reinstalling there may make it function in both. There is a link to the uninstaller in the Creative Cloud folder in Applications. You can download the installer directly from here:http://creative.adobe.com/products/creative-cloud

    Creative Cloud not syncing to Creative Cloud Files Folder

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