my creative cloud icon has a red exclamation mark

hello

not sure what the issue is. all photos are synced correctly and all apps are up to date.

I have plenty of available cloud space

can anyone help please?

I already tried to shut down CC and restart but it's still there

thanks!

fed

Correct answer kglad

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Legend

same

Correct answer

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Participating Frequently

thanks - for some reason it fixed itself in the last few minutes

Community Expert

you're welcome, (and good to hear).

Sign up