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Hailey23597232lp6j
Participant
Sep 12, 2024 3:07 PM UTC
Answered

My Creative Cloud is not reading the folders/files I have on my computer.

Hello all, hopefully, someone can help me with this. I have been using my creative cloud to store my files for years and this has happened once before to me but I can't find how I fixed the issue. It is almost as if my cloud's pathfinding isn't working. When I go into my files it says that it is "up to date" but it won't read the folders I have in my creative cloud! I've attached a screenshot showing the folders inside the cloud so I know they are on my computer and from here I can open old files but can't access the cloud to save any new ones. Please Help!

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kglad
kgladCorrect answer
Community Expert
Sep 12, 2024 5:02 PM UTC

you still have the storage, but the local cc sync folder is no longer part of it.

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kglad
Community Expert
Community Expert
Sep 12, 2024 4:15 PM UTC

the local cc sync folder has been discontinued.

 

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

 

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

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Hailey23597232lp6j
Participant
Sep 12, 2024 4:48 PM UTC

Oh so do I not have access to the 100 GB of storage I'm paying for? Do I have to keep them on my computer's hardrive instead?

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kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
Sep 12, 2024 5:02 PM UTC

you still have the storage, but the local cc sync folder is no longer part of it.

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