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Participant
September 16, 2026
Question

my Creative Cloud Pro subscription has been automatically cancelled twice by Adobe Fraud Prevention.

  • September 16, 2026
  • 1 reply
  • 6 views

Hello, my Creative Cloud Pro subscription has been automatically cancelled twice by Adobe Fraud Prevention.

The first cancellation happened during my free trial. I then purchased a new legitimate Creative Cloud Pro annual prepaid subscription directly from Adobe for $441.54, and this new subscription has now also been cancelled for the same reason.

I am located in Senegal and I am using my legitimate payment method. I would like my account to be manually reviewed by the Fraud Prevention team before attempting another purchase.

Please tell me specifically what information or payment/billing issue is triggering these cancellations and confirm whether the $441.54 payment will be fully refunded.

    1 reply

    kglad
    Community Expert
    Community Expert
    September 16, 2026

    no one here can investigate this.  you should contact adobe support via social media for more information.