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Steph Killip
Steph Killip
Participant
November 16, 2014
Question

My desktop app won't synch the files. It will synch on a download but when I create a new file locally it won't synch it up.

  • November 16, 2014
  • 1 reply
  • 873 views

I just can't seem to be able to synch files on the upload way. It will synch down but not up.

What's up?

This topic has been closed for replies.

1 reply

wharress
wharress
Participating Frequently
November 18, 2014

Hi stephbubble,


Could you send me some log files please so I can look a bit more into the issues you are having.

The log files can be found here:

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\

The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly at harress@adobe.com


Thanks

Warner

M
mariaclaudiaz
Participant
November 19, 2014

Hello Warner

I can not sync my files, in the app appear to be syncing but no nothing happens. 

Thanks

Maria Claudia

wharress
wharress
Participating Frequently
November 24, 2014

Hi mariaclaudiaz,

I just wanted to remind you that this is not a support forum, and the best way to get help with Creative Cloud is to contact Adobe Customer Support if you are facing issues. If you could send me your log files as described above that would be great, I can then look into your issue.

Thanks

Warner

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