My Email ID has photoshop enabled, but in creative cloud, Photoshop is not available.

Forum|Forum|2 years ago
May 3, 2023
2 replies
318 views

I recently purchased a year plan that has photoshop and lightroom. Today I received the Email below saying that my Adobe ID was my email. but when i open creative cloud there is no active plan. Anything. It's like I still need to buy.

Help me Pls

[Image with email and order number removed for your protection on a public forum]

Windows

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kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

jane-e

Community Expert

@Leonardo29720865qd1k

Try signing out of Creative Cloud, then sign back in again with your Adobe ID and password.

If needed, try the other steps here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Jane

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