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Participant
June 16, 2015
Question

My files are archived automatically

  • June 16, 2015
  • 1 reply
  • 270 views

We have been using Creative Cloud in our team for 2 years now. We have 3 team members and we share design files on the Creative Cloud Files. I also use my CC account on my home computer.

We have had several problems with file syncing in the past:

For about 4-5 times suddenly 50-70% of the design files are moved to archive. It seems to happen when there is a syncing conflict with one of the computers.

It's really scary to discover all those files have disappeared from our computers. And each time it's a struggle to restore all those files and to make sure none of them is missing...

CC often also creates multiple folders like this:

We really need a solution for this issue or we will have to move our files to DropBox.

This topic has been closed for replies.

1 reply

wharress
Community Manager
Community Manager
June 16, 2015

Hi,

Can you tell me if your team has recently updated to the latest version of Creative Cloud which is version 2.1.1.110, this has a number of bug fixes that would help your issues.

Please see the release notes: Creative Cloud Help | Creative Cloud desktop app | Release Notes

The updated version can be downloaded from this link: Download Adobe Creative Cloud apps | Free Adobe CC trial

Or you can update via the Creative Cloud application.

Thanks

Warner