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JeanPCDMSalaberga
JeanPCDMSalaberga
Participant
June 1, 2023
Frage

My files are missing after Adobe asks for login

  • June 1, 2023
  • 1 Antwort
  • 143 Ansichten

My university has made Adobe accounts available to students.
After months of use, when entering I was asked to login.
After logging in (same email and password) my files are gone.

Could someone help me to recover these files?

    Dieses Thema wurde für Antworten geschlossen.

    1 Antwort

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 1, 2023

    sign out and then back into your cc desktop app.  see if you have two profiles available.  most likely your files are under a personal profile, but try both if needed.

     

    if that fails, contact the plan administrator.

    JeanPCDMSalaberga
    JeanPCDMSalabergaAutor
    Participant
    June 18, 2023

    It actually has two accounts.
    The previous one used unfortunately no longer has or files.
    I will be contacting the university accounts administrator.

    Thanks.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 18, 2023

    you're welcome. keep us updated.

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