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floeby
Participant
January 12, 2016
Question

My files aren't syncing

  • January 12, 2016
  • 1 reply
  • 943 views

I've noticed that my files aren't syncing anymore (and haven't for several months now).Of course thay are on my computer, however they haven't synced to the cloud services.

If I view my folder on the web, it only shows work from a couple of months ago. Syncing in Creative Cloud is on (turned it on and off again/signed out/quit etc.)

I'm not sure what to do now, would like to have everything synced (not just for backup purposes). I don't have the spinning wheel...it says it syncs but hasn't done so for quite a while.

I use windows 10 (64-bit version)

Please help....

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    1 reply

    wharress
    wharress
    Participating Frequently
    January 13, 2016

    Thank you for bringing this issue to our attention. In order to further understand the behaviour you are experiencing, can you please provide the following details?

    Adobe ID:

    Forum post link:
    Country:
    Creative Cloud Desktop Version:
    What Operating systems are you using:
    Type of internet connectivity (Ethernet/WiFi):
    Using a proxy (Y/N):
    Firewall (None/Corporate/Local):
    Specific file or folder names that are affected:
    Timezone of your computer:
    How many computers you use with Creative Cloud:
    Are you using Creative Cloud collaboration:

    Please send us your log files to enable us to better understand your issue.  You can do this by installing and running the log collection tool following the instructions on this page: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Please email the logs to syncforum-communication@adobe.com

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