Skip to main content
Y
yarontm
Participant
April 10, 2014
Question

My files were deleted by cc from the cloud and from my mac

  • April 10, 2014
  • 1 reply
  • 298 views

after trying to sync a pc to my creative cloud folder, almost all of my files were deleted from the cloud, and I cant acces the archive folder on the web..

i needed to restore all the files from my trash manually and now I hope that all the files are there... Why this happened? why cant I reach my archive folder on the web? I am not going to use this service again! I believe I can sue adobe for this kind of stuff...

This topic has been closed for replies.

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
April 23, 2014

Hi Yarontm,

I'm sorry to hear about your difficulties. I'm not sure what happened. One possible explanation is if you deleted your files in a browser at creative.adobe.com/files it would in turn delete them locally from the Creative Cloud files folder if file sync was turned on. Maybe that's what happened? I hope you were able to recover everything you needed.

- Dave

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices