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Participant
May 20, 2015
Answered

My files won't sync properly between my Macbook Pro and iMac.

  • May 20, 2015
  • 2 replies
  • 439 views

My files won't sync properly between my Macbook Pro and iMac. Ive toggled the auto sync function, made sure the file names are properly constructed, etc. It is showing the red on all of the files on the Pro, but showing the green checks on the iMac. Any ideas?

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Correct answer wharress

Hi,

We would need to see your log files from both machines.

The logs are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip them up and send them to SyncForum-Communication@adobe.com


Thanks

Warner

2 replies

wharress
Community Manager
wharressCommunity ManagerCorrect answer
Community Manager
May 22, 2015

Hi,

We would need to see your log files from both machines.

The logs are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip them up and send them to SyncForum-Communication@adobe.com


Thanks

Warner

Participant
May 20, 2015

My files won't sync properly between my Macbook Pro and iMac. Ive toggled the auto sync function, made sure the file names are properly constructed, etc. It is showing the red on all of the files on the Pro, but showing the green checks on the iMac. Any ideas