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vitorsantosHerz
vitorsantosHerz
Known Participant
August 28, 2020
Answered

My internet goes down when I update Adobe applications.

  • August 28, 2020
  • 1 reply
  • 1019 views

Every time I update Adobe applications my internet gets so bad that I feel forced to restart the fiber optic access point.

When I need to update more than 1 application, sometimes I restart the internet more than 3 times.

Has anyone had or has the same problem? found the solution?

This topic has been closed for replies.
Correct answer Just Shoot Me

This seems to be a problem with your internet connection. I would contact your provider and do some Speed Tests.

1 reply

Just Shoot Me
Just Shoot MeCorrect answer
Legend
August 28, 2020

This seems to be a problem with your internet connection. I would contact your provider and do some Speed Tests.

    vitorsantosHerz
    vitorsantosHerzAuthor
    Known Participant
    August 28, 2020

    It's not a problem with the internet, I open a ping window and keep track.

    Every time I do the updates, the ping increases and after a few moments I have to restart the internet.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 28, 2020

    VictorsantoHerz, I would second Just Shoot Me's suggestion that you contact your Internet Service provider.  I have encountered similar problems with my cable modems, each time it was due to signal degradation that had to be fixed by a technician.  The cable modem was fine until I started using bandwidth aggressively; it would then go offline.

     

    You mentioned having a Fiber Optic Access point, so your network topology is different, but it would still be worth investigating.

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