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Daniel29256058paog
Participant
December 8, 2023
Answered

My libraries are not synchronized

  • December 8, 2023
  • 2 replies
  • 297 views

Hello, my libraries are not synchronized anymore, who can help me?

 

Wieso funktioniert die Bibliothekssynchronisation nicht? Wer kann mir helfen?

This topic has been closed for replies.
Correct answer kglad
first, update your os and then restart your computer. 
 
if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're done)
 
if that fails proceed to the following steps: 
 
 
  1. quit all Adobe related products
  2. kill all the CCLibraries processes in task manager (win)/activity montor (mac).
  3. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
  4. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html  
 
 
*
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 8, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 8, 2023
    first, update your os and then restart your computer. 
     
    if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're done)
     
    if that fails proceed to the following steps: 
     
     
    1. quit all Adobe related products
    2. kill all the CCLibraries processes in task manager (win)/activity montor (mac).
    3. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
    4. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html  
     
     
    *
    WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
    MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 
    D
    Daniel29256058paogAuthor
    Participant
    December 8, 2023

    "if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're done)"

     

    thats it, many thanks!!!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 8, 2023

    great. (and thank you for the update!)

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