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ID&D Studios
ID&D Studios
Participant
April 29, 2021
Question

my.portfolio site is gone missing or deleted

  • April 29, 2021
  • 1 reply
  • 1478 views

Hi,

I've spent past 6 months and many, many, many hours working on my portfolio site and just found out the site link doesn't work anymore and "Something went wrong! Page not found" appears. 

All the work that I've uploaded, layouts and customisations can no longer be seen. 

 

I'm an annual paying subscriber to Adobe CC, I also published the site and had a password page so only select clients could see my work. Now it's all gone...

Has this happened to anyone else and did you find any solution, besides of having to waste more time rebuild everything again. 

It's very frustrating and gives me no confidence to rebuild it using the same platform in case it will disappear again.

Im so angry and frustrated!

 

I've emailed Adobe, but still waiting for a reply...

 

Any help/ suggestions much appreciated. 

 

Thank you! 

 

This topic has been closed for replies.

1 reply

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
April 29, 2021

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. If you have issues finding the icon or opening chat, try this link to open a chat session: https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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